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Frequently Asked Questions

FAQ

Ordering Process

How can I place the order on your website?

To place an order with Usukessays.com, you just click on ‘Order’ now and you are directed to the order page. You need to key in your full contact details such as email and phone contacts to enable us send you the completed order or reach you in the event an issue comes up.

            How does one upload the required files?

There are different procedures in which one can give us any extra details or files that you need to give your writer, immediately you place your order with us. First, one can simply upload the files from his profile (customer’s account), which is automatically set up from once you place the order. Also, you can send your files directly to us via our official email account which is info@usukessays.com. In case you encounter any difficulties uploading the file, kindly be free to reach us via the Live Chat from where you will be guided by one our customer care representatives.

How long will you take to finish the order?                                                                      

This depends on the set deadline, which the client should indicate when placing that particular order. Since we forever guarantee that we shall attend to all the orders in 24 hours, the conclusion duration is largely reliant on the provided instructions, urgency and the writer level that the client indicates. Sometimes we identify that owing to the kind of the assignment, more time may be needed and in such a case, we always ensure that we contact our customers in advance to request them for extension of deadline if feasible. Conversely, we make sure that all the required steps in guaranteeing timely completion of assignments are taken.

How will I receive the completed order?

On placing your order on the website, we generate a personal account for you, to which you can easily log in and check the progress of your order. The completed paper will be timely uploaded to the system, enabling you to download it at ease. Upon request or when possible, we ensure that we directly send the work to the client’s email.

If my tutor makes various changes on my ordered papers, can I send them to the writer before my work is completed?

As long as the changes you desire to make do not breach your original instructions, the customers are allowed to modify the orders without paying extra.

Can I somehow communicate to the writer who is handling my order?

In your personal account, you can freely converse with your writer. If he/she fails to respond in time, you can contact any of our customer service representatives who then inform the writer and even deliver your message. Further, we insist he promptly reply to your concern.

Guarantees

Are there extra charges besides what is showing on this website when ordering?

No there isn’t. At Usukessays.com, we always uphold the utmost principles of respect, discipline and honesty. Therefore, we do not charge our customers any extra cost besides the ones present on our order calculator while placing the order.

Am I certain that the person handling my order is skilled?

At Usukessays.com, we ensure that only the competent professionals having provable academic credentials are hired to be our writers, researchers or editors. Before assigning the paper, we must assess his/her area of specialization. Indeed, we can guarantee you that the writer working on your order is not only dedicated and willing to handle it but he or she is also highly qualified.

Will you actually meet my declared deadline?

Usukessays.com is always committed in ensuring timely delivery of all papers without compromising on the papers’ quality. However, we continually encourage our customers to be decisive when placing orders and ensure that all required instructions are issued on time to permit the writers ample time to handle the paper and deliver it on time. Notably, late issuing of instructions may interfere with apt completion or delivery of your order.

Can you reassure me that the paper will be free of plagiarism?

We always ascertain that all assignments are passed through the advanced anti-plagiarism software to ascertain that it is 100% original before sending them to the customers. In addition, our writers are aware that any violation of this requirement will clearly lead to an instant termination of his contract, not forgetting the heavy fines.

What happens if the client is not satisfied with the work? Will you revise it or refund his money?

Our main goal is to present you a final product that fully satisfies you. If you are not pleased with the final work received, you can request for revision at no extra charges and if you are still not satisfied with the changes in the paper, be free to ask for as many revisions as necessary.

Security and Confidentiality

Am I assured of security for my credit card details as I order? Do you keep this data in any way?

Such sensitive details of our clients is conveyed as per the secure procedural standards in our company using authorized 128 (bit) encryption. Indeed, we work in unison with the worldwide celebrated companies in the security area processes to guarantee top security.

Am I assured in regard to confidentiality and security when dealing with your company?

Your confidentiality and security is highly assured when dealing with our company. You can be sure that your personal information will never be given out as other companies do. Actually, we constantly make sure that privacy is greatly upheld.

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