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MGT 312 Final Exam

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MGT 312 Final Exam
1) Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:
Logical-mathematical intelligence
Interpersonal intelligence
Intrapersonal intelligence
Naturalist intelligence
2) The productive potential of an individual’s knowledge, skills, and experiences is known as:
Soft skills
Ethical capital
Human capital
Social capital
3) Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
High security
High social value
High self-direction
High influence over others
4) The steps in the process of stereotype formation and maintenance in order are:
Inferences, categorization, expectations, maintenance.
Categorization, inferences, expectations, maintenance.
Expectations, categorization, inferences, maintenance.
Categorization, expectations, inferences, maintenance.
5) The potential to understand and regulate oneself is known as:
Kinesthetic intelligence
Naturalist intelligence
Intrapersonal intelligence
Interpersonal intelligence
6) Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:
External causes
Internal causes
Self-serving bias
Fundamental bias
7) Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
Consistency
Implicit factors
Explicit factors
Distinctiveness
8) When something is _______, it stands out from its context.
Salient
A schema
Semantic
Stereotypical
9) Self-enhancement and self-transcendence are:
Workplace attitudes
Endpoints of one of the dimensions of values
Personal attitudes
Cognitions
10) A person can build his/her social capital by:
Getting a mentor
Being trained in new skills
Shadowing a higher-level manager
Learning a new language
11) Which of the following is the least fixed of a person’s individual differences?
Emotions
Intelligence
Attitudes
Cognitive abilities
12) The contingency approach suggests that:
A manager needs to learn a set of hard-and-fast rules.
There is one best way to manage.
OB theories apply to all situations.
The best answer depends on the situation.
13) The process that enables us to interpret and understand our surroundings is called:
Suppression
Stereotyping
Perception
Selection
14) Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
Giving members an organizational identity
Shaping behavior by helping members make sense of their surroundings
Promoting social system stability
Facilitating collective commitment
15) Regarding using personality testing as part of the hiring process, experts have concluded that:
There are many valid instruments available to managers to test for personality types
The effects of personality on job performance are so large it cannot be ignored by managers
Only the Big Five should be used as predictors of job performance
The typical personality test is not a valid predictor of job performance
16) The extent to which an individual identifies with an organization and commits to its goals is called:
Perceived organizational support
Organizational satisfaction
Organizational commitment
Job involvement
17) In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.
Norms; intentions and planned behavior
Intentions; attidtudes and planned behavior
Intentions; norms and attitudes
Attitudes; intentions and planned behavior
18) Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.
Spatial
Interpersonal
Intrapersonal
Bodily-kinesthetic
19) Research shows that, in general:
Social capital decreases organizational performance.
Social capital increases group conflict.
Social capital can improve operations.
Social capital decreases work group integration.
20) The interdisciplinary field dedicated to understanding and managing people at work is called:
Management theory
Organizational dynamics
Management dynamics
Organizational behavior
21) Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
Deliberate role modeling, training, and coaching
Rites and rituals
Workflow and organizational structure
Organizational goals
22) Stimulation is in the ____________ part of Schwartz’s model.
Openness to change
Self-transcendence
Self-enhancement
Conservation
23) ___________ is associated with success for managers and salespeople.
Emotional stability
Agreeableness
Extraversion
Introversion
24) The two dimensions of the competing values framework are:
Group-individual and stable-flexible
Internal-external and anticipatory-retrospective
Internal-external and stable-flexible
Internal-external and group-individual
25) Organizations with adhocracy cultures are described as:
Internally focused and valuing flexibility
Externally focused and valuing stability and control
Internally focused and valuing stability and control
Externally focused and valuing flexibility
26) Sustainable businesses tend to be run by CEOs who are:
Intelligent
Target-driven
Controlling
People-centered
27) According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):
The employee’s attitudes
The employee’s values
Social norms
The employee’s intentions
28) The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
Innovative
Product
Adaptive
Radically innovative
29) Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
Negativity bias
Self-serving bias
Stereotype
Semantic memory
30) The distinction between flexible and fixed individual differences:
Has no practical value for managers
Is that managers should hire people based on their attitudes and emotions
Is that managers have little or no impact on flexible differences
Is that managers have little or no impact on fixed differences

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